Back

Service temporarily unavailable

This service is unavailable until further notice. But don’t let that stop you from getting outta here, so book your flight now!

Looking for something else?

Keep up to date with our latest announcements.

You can get in touch with the service support team at support@caravelo.com.

Return to our homepage

How it works FAQ Terms of service
Click here to view desktop site

How it works

How does Bid for ScootPlus work?

It's a simple 3-step process:

    1. Choose your flight and your bidding price
    2. Review and submit your request
    3. You will be notified via email if your request is accepted or declined approximately 26 hours before your departure

Basic Information

  • Obtaining a ScootPlus upgrade is not guaranteed and is subject to availability.
  • You will be notified via email if your request is accepted or declined approximately 26 hours before your departure.
  • You will be charged only if your request is accepted. If not, your booking will remain unaffected and won't be charged at all.
  • You can cancel your bid anytime before it is accepted or declined.

Terms of service

The following Terms and Conditions shall apply to a request ("Request") made by you ("you") to ChangeYourFlight S.L., Ronda de Sant Pere 19, 6-4, Barcelona, Spain, for an opportunity to acquire an upgrade ("Upgrade") using the service 'Bid for ScootPlus' ("Service") as an added purchase to an original booking to travel with the airline, Scoot Tigerair Pte Ltd (BRN 200312665W), Changi Airport Post Office, PO Box 89, Singapore 918143 ("Airline").

Requests can only be made on selected flights operated by the Airline on condition that the passenger has a confirmed economy class ticket for the concerned flight.

ChangeYourFlight S.L also referred to as CYF, is the solution and technology provider for the Bid for ScootPlus service.

1. Key Terms

As you read these conditions please note that:

  • "Airline" means Scoot Tigerair Pte Ltd
  • "CYF" "We", "Our","Ourselves" and "Us" refers to ChangeYourFlight S.L. solution and technology provider for Bid for ScootPlus service.
  • "Provider", refers to one or more companies, individuals, entities, or any combination thereof having partnered with Scoot to offer the Bid for ScootPlus service.
  • "Booking", "Ticket", "Reservation" means the acquired right for one or several persons to travel with Scoot Tigerair Pte Ltd from a specific origin, to a set destination at a certain date and time.
  • "Upgrade", "Service", "Upgrade service" or "Bid for ScootPlus" means the option of requesting a chance to be upgraded, at the discretion of CYF, from economy class to ScootPlus on a flight operated by the airline.
  • "Solution", "Service", "Platform" refers to the technology behind the Bid for ScootPlus service provided by ChangeYourFlight S.L.
  • "Request" refers to the act of contracting the Bid for ScootPlus service, purchasing an upgrade on a non-guaranteed or standby basis.
  • "Standby" means the state of waiting to secure an unreserved service for a flight, in this case an upgrade, allocated on the basis of availability and factors set by the airline.
  • "You", "your", "yourself", "passenger", "user" or "customer" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket, holder of a Booking with Scoot Tigerair Pte Ltd requesting or intending to request a ScootPlus upgrade.

2. Accepting these Terms

Please read these terms before requesting a Bid for ScootPlus upgrade. These set the conditions for you to request a ScootPlus upgrade.
This is a legally binding contract between you and CYF. Please make sure you read it. In the event of any contradiction between the terms of service in any language other than English language (such as Chinese etc.), the terms of service in the English language shall always prevail.

3. Use of Service

Requests can only be made on selected flights operated by Scoot on condition that the passenger has a confirmed ticket for the concerned flight. Some Scoot routes may be excluded.

In requesting the service, you will identify yourself (input basic PNR details: Booking Code and either Contact Email or Passenger Name and Surname) and proceed to complete the Bid for ScootPlus request forms. The platform controls the validity of each booking, reviews all the requests, and verifies which requests are assigned.

After you have indicated what your desired price for the upgrade is, you will be asked to select some allocation preferences and then to enter your payment and contact details while accepting the terms and conditions. No initial payment is required and your credit card details are safely stored and will be charged if and when the request is accepted.

You can freely modify or cancel your request up to 27 hours before the scheduled departure of the flight concerned via the section 'Manage' of the Bid for ScootPlus website. Once your request is accepted or declined, it cannot be cancelled, modified or revoked. The moment of decision to accept or decline your request takes place approximately 26 hours before the scheduled departure of the flight concerned.

If and when your bid is accepted, you will be charged the selected bidding amount in Singapore Dollars (SGD). Amounts expressed in local currencies during the bidding process are for informative purposes only and represent a rounded estimate of the equivalent in SGD shown in the summary. The final amount charged may differ due to your payment card provider’s fluctuating daily exchange rates and commissions on foreign currency transactions. As our acquiring bank is located within the EU, please note that your card provider may charge an overseas transaction fee. For further clarification please contact your card provider.

The fare conditions for the original ticket you purchased shall remain in effect and will be applicable even if your request has been accepted, including, but not limited to, cancellation policies, change fees, reimbursement rules and other rules relating to the potential accrual of frequent flyer miles or other benefits.

Previously purchased extra amenities such as baggage allowance and meal, cannot be added to the amenities that come with an accepted bid:

  • If you purchased a higher baggage allowance (e.g. 35kg), you'll be entitled to the initially purchased allowance (e.g. 35kg) only.
  • If you purchased a meal, you will not be entitled to two meals.

4. Form of contract

To access the service you have to provide the identification details or booking code provided by the airline to manage your booking. Your identification details are strictly personal and confidential. As a user, you are responsible for the confidentiality of your identification details.

CYF takes the necessary organizational and technical measures in order to ensure an adequate use of the service. All information is accessed, managed and stored in a secure way at all times.

5. Passengers Rights & Responsibilities

All persons who submit a request must have reached the legal age of majority in their country of residence at the time the request is submitted. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Booking to these Terms and Conditions.

You agree that your request remains open for acceptance by the Airline at any time up to the moment of decision that is communicated to you at the time your request is made. The moment of decision takes place approximately 26 hours before scheduled departure. You may revise or cancel your request as long as your request has not already been accepted by the Airline. Once your request is accepted by the airline, you are legally bound to complete payment for the price stated in your final request statement. In case your payment fails to be finalised in full, your bid will be automatically declined.

In the event the Airline cancels a flight and re-accommodates you on to another flight, any request you made in relation to the original booking may be transferred to the new flight(s) subject always to availability. If, for any reason, the service isn't available in the new flight to fulfill your request (only where your original request has been accepted), any amounts paid by you will be refunded to the credit card that was used to pay for the Bid for ScootPlus service.

If your booking is transferred to a flight operated by an airline other than Scoot the Airline cannot guarantee the service you requested. In this case any amounts paid by you for the Bid for ScootPlus service will be refunded to the credit card that was used to pay for the same service. There will be no refunds, credits, or exchanges once your request has been accepted by the Airline, except under the following conditions:

  • The flight for which your request was accepted was cancelled.
  • The flight for which your request was accepted was cancelled, and the Airline re-accommodated you on another flight but without offering you the service.
  • Your request was accepted, but you were not granted the service for reasons attributable to the Airline, including, but not limited to, a change in equipment, a delay in the connecting flight that resulted in your missing the connection, but excluding reasons attributable to your actions.

If the refund is accepted, the amount paid for the service will be refunded to the payment card that was used to pay for the same service.

Should refunds be accepted, they will be processed in the currency in which the service was charged. If a foreign exchange rate must be applied in order to complete the refund in the currency of the originally charged amount, a generally accepted prevailing rate will be used. This rate may be adjusted to account for conversion and other charges that the Airline may levy. In no respect shall the amount refunded be more than the amount charged in the original currency for the service.

You may apply for a refund provided that the conditions for which refunds are given as described in these terms and conditions have been satisfied. You hereby agree that to claim a refund, you will present the (i) boarding pass for the flight in question at the time you request the refund, and (ii) email notifying you that you have been granted the Bid for ScootPlus service, and you shall contact the Airline through Contact us page within 3 months of the flight departure for which such dispute is being raised.

6. ChangeYourFlight or CYF Rights & Responsibilities

The Airline is under no obligation to satisfy your request, and it makes no representation that any passenger will receive the Bid for ScootPlus service or upgrade requested. The assigning of the request is at the sole discretion of the airline.

CYF reserves the right to amend these terms & conditions without any notification.

CYF will always take care to ensure your payment card details are kept safe and secure, in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Your card details will be stored on a server behind a secure firewall, and only a limited number of authorized employees will be able to access this information.

At all times, users will be able to get in touch with the airline at Contact us page to claim money back in case of an incidence.

These Terms and Conditions shall be governed by the laws of Spain. The laws of the user's country of residence at the time the request is submitted shall govern these Terms and Conditions.

Without prejudice to your right under mandatory local laws to initiate legal proceedings before other competent courts, you submit to the exclusive jurisdiction of the courts of Barcelona, for settlement of any dispute which might arise as a result of or in connection with these Terms and Conditions.

These Terms and Conditions should be read in conjunction with Scoot's Conditions of Carriage and Privacy Policy and are hereby incorporated into and form part of these Terms and Conditions.

7. Managing your use of cookies

Most web browsers (such as Internet Explorer, FireFox and Safari) are set to automatically accept cookies as the default setting. If you don't want to receive cookies or other tracking technologies, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. You can also delete cookies that have already been set. The "Help" function within your browser should tell you how. Note however, that if you use your browser settings to block or refuse cookies (including essential cookies) this may affect your use of our site, you may lose some of the functionality of our site and you may not be able to access all or parts of our site. Please also visit www.allaboutcookies.org for more information about cookies and how to disable them.

8. Contact

Questions, comments and requests regarding these Terms & Conditions are welcomed and should be made in writing to the following address:

ChangeYourFlight S.L.

Ronda de Sant Pere 19, 6-4

08010 Barcelona

Alternatively, you can contact us directly at support@caravelo.com

FAQ

THE BASICS

What is Bid for ScootPlus?

Bid for ScootPlus is your chance to get an upgrade at the price you are comfortable with paying.

How does Bid for ScootPlus work?

It's a simple 3-step process:

    1. Choose your flight and your bidding price
    2. Review and submit your request
    3. You will be notified via email if your request is accepted or declined approximately 26 hours before your departure

Is there a minimum bid for a ScootPlus upgrade?

A minimum bid may apply depending on route and availability.

What is the price of Bid for ScootPlus?

You can bid at a price that you are comfortable paying. The cost of the service is the amount you define when making the Bid for ScootPlus and is charged on top of an already purchased booking (no additional fees apply). Remember, you will only be charged if and when the bid is accepted.

Changes or cancellations of your Bid for ScootPlus, as well as declined bids, are totally free of charge.

If you have already purchased extras like meals, bags or seat reservations, please note that these extras will not be refunded, but will increase your chance of a successful bid.

Please note that your Bid for ScootPlus payment may be subjected to applicable bank charges from your card issuing bank.

Under what specific circumstances Bid for ScootPlus would be offered and/or granted?

Bid for ScootPlus service is only available if:

    - You are an Economy passenger with a valid Scoot booking;
    - There are available ScootPlus seats.

Please note, some Scoot routes may be excluded.

What are the terms and conditions tied to Bid for ScootPlus?

You can check the Terms & Conditions of Bid for ScootPlus here.

Why is Bid for ScootPlus not guaranteed? What does the confirmation depend on?

A ScootPlus upgrade is not guaranteed because availability depends on other passengers bids and the number of ScootPlus seats available. We also consider a range of other factors when accepting or denying a bid (e.g. the original flight price and added services of meals and bags in the original flight booking).

What's the difference between a standard ScootPlus booking and the Bid for ScootPlus upgrade?

Unlike a standard ScootPlus booking, Bid for ScootPlus services are never guaranteed and subject to last moment availability. Once you have booked your flight, you can Bid for a ScootPlus upgrade at your own desired price. You'll be notified approximately 26 hours before departure. If your upgrade is confirmed, you will indulge in the full ScootPlus experience.

Who provides this service?

This service is provided by Scoot and ChangeYourFlight SL and can be requested on bidforupgrade.flyscoot.com, after having purchased an economy class flight (Fly, FlyBag & FlyBagEat) with Scoot.

THE BENEFITS

How can Bid for ScootPlus benefit me? Why should I Bid for ScootPlus?

With Bid for ScootPlus you can get a premium service at your desired price! Once you have booked your flight, you can try to get an upgrade at the price you would like to pay. Remember you'll be charged only if and when your Bid for ScootPlus is accepted. Trying is for free!

What are the benefits that come with Bid for ScootPlus?

Bid for ScootPlus comes with a lot of benefits:

    - Comfortable ScootPlus Leather Seat with double the legroom of Standard seats
    - 30kg Check-in baggage allowance*
    - 15kg (max 2 pieces) carry-on baggage allowance
    - One hot/light meal & one (alcoholic) drink of your choice throughout the flight
    - Priority Check-in & Boarding
    - In-seat power

* If you purchased a higher baggage allowance (e.g. 35kg), the purchased allowance will apply to your ScootPlus upgrade instead.

Why pay so little for an Upgrade?

Bid for ScootPlus comes at a great price because it is subject to availability and confirmed shortly before departure. However, the higher your bid, the higher your chance to get an upgrade!

THE PROCESS

Is there a deadline for making a Bid for ScootPlus?

The deadline for requesting, modifying or cancelling a Bid for ScootPlus is 27 hours before scheduled departure of the flight concerned.

Can I make a Bid for ScootPlus for only one of the flights in my booking?

Yes, you can bid for different flights individually.

Can I modify my Bid for ScootPlus?

Yes, you can modify your Bid for ScootPlus up to 27 hours before the scheduled departure of the flight concerned. You can modify your bid via the bidforupgrade.flyscoot.com website. After your Bid for ScootPlus is accepted or declined, no changes, cancellations or refunds are possible.

Can I cancel my Bid for ScootPlus?

Yes, you can cancel your Bid for ScootPlus up to 27 hours before the scheduled departure of the flight concerned. You can cancel your bid via the bidforupgrade.flyscoot.com website. After your Bid for ScootPlus is accepted or declined, no changes, cancellations or refunds are possible.

What happens if my Bid for ScootPlus is accepted?

If your request is accepted, your Scoot booking will be upgraded to ScootPlus and you will get to indulge in a premium flying experience!

What happens if my Bid for ScootPlus is declined?

If your request is declined, your Scoot booking remains unchanged and no charge will be made.

Can I do a new Bid for ScootPlus after it was declined?

No, once your request is declined you won't be able to place a new bid for the same flight. However, you can still place a bid for other eligible flights in the same booking.

When do I pay?

Payment is finalized only if, and when, your Bid for ScootPlus is accepted. You will be automatically charged the corresponding amount, following the payment details you indicated when making your Bid for ScootPlus.

What does "bid strength" stand for?

The "bid strength" indicates the likelihood of your request to be accepted. The strength may vary depending on the seat availability, the demand for Bid for ScootPlus and price defined.

How do I know the bid strength of my Bid for ScootPlus?

Each request comes with a respective "strength": the more hammers, the higher the chances of success.

Which strength suggestion should I choose?

The choice is always yours, but if you want to increase your chances to get a ScootPlus upgrade, you can select the bid with the highest strength.

In case my Bid for ScootPlus is accepted, will my complete travel party be upgraded?

Yes, you are only able to place a Bid for ScootPlus for your whole travel party. Once the ScootPlus upgrade is confirmed, all passengers of your booking are upgraded for this flight.

When will I know if my Bid for ScootPlus is accepted or declined?

You'll be notified by email shortly before departure. The notification is approximately 26 hours before scheduled departure.

What happens if I already purchased extras?

If you have already purchased extras like meals, bags or seat reservations, please note that these extras will not be refunded, but will increase your chance of a successful bid.

What happens if I already purchased a seat assignment?

If your request is accepted, you'll be upgraded to ScootPlus but your seat preference (e.g. window/aisle seat) might not remain the same.

What happens if I already purchased extra luggage?

If you purchased a higher baggage allowance (e.g. 35kg), this will remain the same (35kg). It cannot be added on top of the allowance that comes with an accepted bid.

What happens if I already purchased a meal?

If you already purchased a meal, we'll keep your initial choice. Please note that you will not be entitled for a second meal. However, already having purchased a meal is taken into account: Your bid will have more likelihood to be accepted than another bid of the same amount without a pre-purchased meal.

PAYMENT AND SECURITY

How can I view the status of my Bid for ScootPlus?

You can view the status anytime by accessing your bid on bidforupgrade.flyscoot.com.

Are there any hidden fees?

There are no hidden fees whatsoever. The service you get is the only service you pay for. The full price is the one indicated when you submit the request. If your request is rejected, you don't pay anything at all.

Please note that your Bid for ScootPlus payment may be subjected to applicable bank charges from your card issuing bank.

Are my payment details stored safely?

Yes, your payment details are stored safely at all times according to the international payment standards and laws that prevail.