Frequently Asked Questions

THE BASICS

What is Bid for ScootPlus?

Bid for ScootPlus is your chance to get an upgrade at the price you are comfortable with paying.

How does Bid for ScootPlus work?

It's a simple 3-step process:

    1. Choose your flight and your bidding price
    2. Review and submit your request
    3. You will be notified via email if your request is accepted or declined approximately 26 hours before your departure

Is there a minimum bid for a ScootPlus upgrade?

A minimum bid may apply depending on route and availability.

What is the price of Bid for ScootPlus?

You can bid at a price that you are comfortable paying. The cost of the service is the amount you define when making the Bid for ScootPlus and is charged on top of an already purchased booking (no additional fees apply). Remember, you will only be charged if and when the bid is accepted.

Changes or cancellations of your Bid for ScootPlus, as well as declined bids, are totally free of charge.

If you have already purchased extras like meals, bags or seat reservations, please note that these extras will not be refunded, but will increase your chance of a successful bid.

Please note that your Bid for ScootPlus payment may be subjected to applicable bank charges from your card issuing bank.

Under what specific circumstances Bid for ScootPlus would be offered and/or granted?

Bid for ScootPlus service is only available if:

    - You are an Economy passenger with a valid Scoot booking;
    - There are available ScootPlus seats.

Please note, some Scoot routes may be excluded.

What are the terms and conditions tied to Bid for ScootPlus?

You can check the Terms & Conditions of Bid for ScootPlus here.

Why is Bid for ScootPlus not guaranteed? What does the confirmation depend on?

A ScootPlus upgrade is not guaranteed because availability depends on other passengers bids and the number of ScootPlus seats available. We also consider a range of other factors when accepting or denying a bid (e.g. the original flight price and added services of meals and bags in the original flight booking).

What's the difference between a standard ScootPlus booking and the Bid for ScootPlus upgrade?

Unlike a standard ScootPlus booking, Bid for ScootPlus services are never guaranteed and subject to last moment availability. Once you have booked your flight, you can Bid for a ScootPlus upgrade at your own desired price. You'll be notified approximately 26 hours before departure. If your upgrade is confirmed, you will indulge in the full ScootPlus experience.

Who provides this service?

This service is provided by Scoot and ChangeYourFlight SL and can be requested on bidforupgrade.flyscoot.com, after having purchased an economy class flight (Fly, FlyBag & FlyBagEat) with Scoot.

THE BENEFITS

How can Bid for ScootPlus benefit me? Why should I Bid for ScootPlus?

With Bid for ScootPlus you can get a premium service at your desired price! Once you have booked your flight, you can try to get an upgrade at the price you would like to pay. Remember you'll be charged only if and when your Bid for ScootPlus is accepted. Trying is for free!

What are the benefits that come with Bid for ScootPlus?

Bid for ScootPlus comes with a lot of benefits:

    - Comfortable ScootPlus Leather Seat with double the legroom of Standard seats
    - 30kg Check-in baggage allowance*
    - 15kg (max 2 pieces) carry-on baggage allowance
    - One hot/light meal & one (alcoholic) drink of your choice throughout the flight
    - Priority Check-in & Boarding
    - In-seat power

* If you purchased a higher baggage allowance (e.g. 35kg), the purchased allowance will apply to your ScootPlus upgrade instead.

Why pay so little for an Upgrade?

Bid for ScootPlus comes at a great price because it is subject to availability and confirmed shortly before departure. However, the higher your bid, the higher your chance to get an upgrade!

THE PROCESS

Is there a deadline for making a Bid for ScootPlus?

The deadline for requesting, modifying or cancelling a Bid for ScootPlus is 27 hours before scheduled departure of the flight concerned.

Can I make a Bid for ScootPlus for only one of the flights in my booking?

Yes, you can bid for different flights individually.

Can I modify my Bid for ScootPlus?

Yes, you can modify your Bid for ScootPlus up to 27 hours before the scheduled departure of the flight concerned. You can modify your bid via the bidforupgrade.flyscoot.com website. After your Bid for ScootPlus is accepted or declined, no changes, cancellations or refunds are possible.

Can I cancel my Bid for ScootPlus?

Yes, you can cancel your Bid for ScootPlus up to 27 hours before the scheduled departure of the flight concerned. You can cancel your bid via the bidforupgrade.flyscoot.com website. After your Bid for ScootPlus is accepted or declined, no changes, cancellations or refunds are possible.

What happens if my Bid for ScootPlus is accepted?

If your request is accepted, your Scoot booking will be upgraded to ScootPlus and you will get to indulge in a premium flying experience!

What happens if my Bid for ScootPlus is declined?

If your request is declined, your Scoot booking remains unchanged and no charge will be made.

Can I do a new Bid for ScootPlus after it was declined?

No, once your request is declined you won't be able to place a new bid for the same flight. However, you can still place a bid for other eligible flights in the same booking.

When do I pay?

Payment is finalized only if, and when, your Bid for ScootPlus is accepted. You will be automatically charged the corresponding amount, following the payment details you indicated when making your Bid for ScootPlus.

What does "bid strength" stand for?

The "bid strength" indicates the likelihood of your request to be accepted. The strength may vary depending on the seat availability, the demand for Bid for ScootPlus and price defined.

How do I know the bid strength of my Bid for ScootPlus?

Each request comes with a respective "strength": the more hammers, the higher the chances of success.

Which strength suggestion should I choose?

The choice is always yours, but if you want to increase your chances to get a ScootPlus upgrade, you can select the bid with the highest strength.

In case my Bid for ScootPlus is accepted, will my complete travel party be upgraded?

Yes, you are only able to place a Bid for ScootPlus for your whole travel party. Once the ScootPlus upgrade is confirmed, all passengers of your booking are upgraded for this flight.

When will I know if my Bid for ScootPlus is accepted or declined?

You'll be notified by email shortly before departure. The notification is approximately 26 hours before scheduled departure.

What happens if I already purchased extras?

If you have already purchased extras like meals, bags or seat reservations, please note that these extras will not be refunded, but will increase your chance of a successful bid.

What happens if I already purchased a seat assignment?

If your request is accepted, you'll be upgraded to ScootPlus but your seat preference (e.g. window/aisle seat) might not remain the same.

What happens if I already purchased extra luggage?

If you purchased a higher baggage allowance (e.g. 35kg), this will remain the same (35kg). It cannot be added on top of the allowance that comes with an accepted bid.

What happens if I already purchased a meal?

If you already purchased a meal, we'll keep your initial choice. Please note that you will not be entitled for a second meal. However, already having purchased a meal is taken into account: Your bid will have more likelihood to be accepted than another bid of the same amount without a pre-purchased meal.

PAYMENT AND SECURITY

How can I view the status of my Bid for ScootPlus?

You can view the status anytime by accessing your bid on bidforupgrade.flyscoot.com.

Are there any hidden fees?

There are no hidden fees whatsoever. The service you get is the only service you pay for. The full price is the one indicated when you submit the request. If your request is rejected, you don't pay anything at all.

Please note that your Bid for ScootPlus payment may be subjected to applicable bank charges from your card issuing bank.

Are my payment details stored safely?

Yes, your payment details are stored safely at all times according to the international payment standards and laws that prevail.