Frequently Asked Questions

THE BASICS

What is Bid 4 Biz?

Bid 4 Biz is your chance to get an upgrade to ScootBiz at the price you are comfortable with paying.

How does Bid 4 Biz work?

It's a simple 3-step process:

    1. Choose your flight and your bidding price
    2. Review and submit your request
    3. You will be notified via email if your request is accepted or declined approximately 24 hours before your departure

Is there a minimum bid for Bid 4 Biz?

A minimum bid may apply depending on route and availability.

What is the price of Bid 4 Biz?

You can Bid 4 Biz at a price that you are comfortable paying. The cost of the service is the amount you define when making the Bid 4 Biz and is charged on top of an already purchased booking (no additional fees apply). Remember, you will only be charged if and when the Bid 4 Biz is accepted.

Changes or cancellations of your Bid 4 Biz, as well as declined Bid 4 Biz, are totally free of charge.

If you have already purchased extras like meals, bags or seat reservations, please note that these extras will not be refunded, but will increase your chance of a successful bid.

Under what specific circumstances Bid 4 Biz would be offered and/or granted?

The Bid 4 Biz service is only available if:

    - You are an Economy passenger with a valid Scoot booking;
    - There are available ScootBiz seats.

Please note, some Scoot routes may be excluded.

What are the terms and conditions tied to Bid 4 Biz?

You can check the Terms & Conditions of Bid 4 Biz service in the corresponding section.

Why is Bid 4 Biz not guaranteed? What does the confirmation depend on?

Bid 4 Biz is not guaranteed because availability depends on other passengers Bids and the amount of ScootBiz seats available. Bid 4 Biz also considers a range of other factors when accepting or denying a bid (e.g. the original flight price and added services of meals, bags and inflight entertainment in the original flight booking).

What's the difference between a standard ScootBiz booking and the Bid 4 Biz service?

Unlike ScootBiz bookings, Bid 4 Biz services are never guaranteed and subject to last moment availability. Once you have booked your flight, you can request a Bid 4 Biz at your own desired price. You'll be notified approximately 24 hours before departure. If your upgrade is confirmed, you will indulge in the full ScootBiz experience.

Who provides this service?

This service is provided by Scoot and ChangeYourFlight SL and can be requested on bid4biz.flyscoot.com, after having purchased an economy class flight (Fly, FlyBag & FlyBagEat) with Scoot.

THE BENEFITS

How can Bid 4 Biz benefit me? Why should I Bid 4 Biz?

With Bid 4 Biz you can get a premium service at your desired price! Once you have booked your flight, you can try to get an upgrade at the price you would like to pay. Remember you'll be charged only if and when your Bid 4 Biz is accepted. Trying is for free!

What are the benefits that come with ScootBiz?

ScootBiz comes with a lot of benefits:

    - Comfortable ScootBiz Leather Seat with double the legroom of Standard seats
    - 30kg* Check-in baggage allowance
    - 15kg (2 pieces) carry-on baggage allowance
    - Hot/light meal & (alcoholic) drink of your choice
    - Priority Check-in & Boarding

* If you purchased a higher baggage allowance (e.g. 35kg), the purchased allowance will apply to your ScootBiz upgrade instead.

Why pay so little for an Upgrade?

Bid 4 Biz comes at a great price because it is subject to availability and confirmed shortly before departure. However, the higher your bid, the higher your chance to get an upgrade!

THE PROCESS

Is there a deadline for making a Bid 4 Biz?

The deadline for Bid 4 Biz is 25h hours before scheduled departure.

Can I make a Bid 4 Biz only for one of my flights?

Yes, you can bid for different flights individually.

Can I modify my Bid 4 Biz?

Yes, you can modify your Bid 4 Biz anytime before it is accepted or declined.

Can I cancel my Bid 4 Biz?

Yes, you can cancel your Bid 4 Biz anytime before it is accepted or declined. After your Bid 4 Biz is accepted or declined, no changes, cancellations or refunds are possible.

What happens if my Bid 4 Biz is accepted?

If your request is accepted, your Scoot booking will be upgraded to ScootBiz and you will get to indulge in a premium flying experience!

What happens if my Bid 4 Biz is declined?

If your request is declined, your Scoot booking remains unchanged and no charge will be made.

Can I do a new Bid 4 Biz after it was declined?

No, once your request is declined you won't be able to place a new bid for the same flight. However, you can still place a bid for other eligible flights in the same booking.

When do I pay?

Payment is finalized only if and when your Bid 4 Biz is accepted. You will be automatically charged the corresponding amount, following the payment details you indicated when making your Bid 4 Biz.

What does "bid strength" stand for?

The "bid strength" indicates the likelihood of your request to be accepted. The strength may vary depending on the seat availability, the demand for Bid 4 Biz and price defined.

How do I know the bid strength of my Bid 4 Biz?

Each request comes with a respective "strength": the more hammers, the higher the chances of success.

Which strength suggestion should I choose?

The choice is always yours, but if you want to increase your chances to get a ScootBiz upgrade, you can select the bid with the highest strength.

In case my Bid 4 Biz is accepted - will my complete travel party be upgraded?

Yes, you are only able to place a Bid 4 Biz for your whole travel party. Once the ScootBiz upgrade is confirmed, all passengers of your booking are upgraded for this flight.

When will I know if my Bid 4 Biz is accepted or declined?

You'll be notified by email shortly before departure. The notification is approximately 24 hours before scheduled departure.

What happens if I already purchased extras?

If you have already purchased extras like meals, bags or seat reservations, please note that these extras will not be refunded, but will increase your chance of a successful bid.

What happens if I already purchased a seat assignment?

If your request is accepted, you'll be upgraded to ScootBiz but your seat preference (e.g. window/aisle seat) might not remain the same.

What happens if I already purchased extra luggage?

If you purchased a higher baggage allowance (e.g. 35kg), you'll be entitled to the initially purchased allowance (e.g. 35kg). It cannot be added to the allowance that comes with an accepted bid.

What happens if I already purchased a meal?

If you already purchased a meal, we'll keep your initial choice. Please note that you will not be entitled for a second meal. However, already having purchased a meal is taken into account: Your bid will have more likelihood to be accepted than another bid of the same amount without a pre-purchased meal.

PAYMENT AND SECURITY

How can I view the status of my Bid 4 Biz?

You can view the status anytime by accessing your Bid 4 Biz on Bid4Biz.flyscoot.com.

Are there any hidden fees?

There are no hidden fees whatsoever. The service you get is the only service you pay for. The full price is the one indicated when you submit the request. If your request is rejected, you don't pay anything at all.

Are my payment details stored safely?

Yes, your payment details are stored safely at all times according to the international payment standards and laws that prevail.